Essay by Julia Freeland Fisher: “Last year, a Harvard study on chatbots drew a startling conclusion: AI companions significantly reduce loneliness. The researchers found that “synthetic conversation partners,” or bots engineered to be caring and friendly, curbed loneliness on par with interacting with a fellow human. The study was silent, however, on the irony behind these findings: synthetic interaction is not a real, lasting connection. Should the price of curing loneliness really be more isolation?
Missing that subtext is emblematic of our times. Near-term upsides often overshadow long-term consequences. Even with important lessons learned about the harms of social media and big tech over the past two decades, today, optimism about AI’s potential is soaring, at least in some circles.
Bots present an especially tempting fix to long-standing capacity constraints across education, health care, and other social services. AI coaches, tutors, navigators, caseworkers, and assistants could overcome the very real challenges—like cost, recruitment, training, and retention—that have made access to vital forms of high-quality human support perennially hard to scale.
But scaling bots that simulate human support presents new risks. What happens if, across a wide range of “human” services, we trade access to more services for fewer human connections?…(More)”.
