The 2017 Connected Citizen Report

Salesforce Research: “To understand how Americans today engage with local and federal government agencies, Salesforce released its “2017 Connected Citizen Report.” The survey was conducted online by Harris Poll on behalf of Salesforce, Dec. 9-13, 2016, among 2,057 adults, ages 18 and older, in the United States. The report found that some Americans said their local governments do not provide many general services — such as being able to report a road issue or apply for/submit a business permit — via modern digital channels. In addition, more than half of Americans would be open to their taxpayer money going to research forward-looking technologies for their cities, assuming it is for services they would find helpful. Finally, while most Americans agree they have better experiences communicating with private enterprises than government agencies, many that did engage with the Internal Revenue Service (IRS), Health and Human Services (HHS) or the Veterans Affairs (VA) in the past 12 months reported positive interactions overall….(More)”