Two studies from the Joint Research Centre: “…delve into the factors that influence the adoption of Artificial Intelligence (AI) in public sector organisations.
A first report analyses a survey conducted among 574 public managers across seven EU countries, identifying what are currently the main drivers of AI adoption and providing 3 key recommendations to practitioners.
Strong expertise and various organisational factors emerge as key contributors for AI adoptions, and a second study sheds light on the essential competences and governance practices required for the effective adoption and usage of AI in the public sector across Europe…
The study finds that AI adoption is no longer a promise for public administration, but a reality, particularly in service delivery and internal operations and to a lesser extent in policy decision-making. It also highlights the importance of organisational factors such as leadership support, innovative culture, clear AI strategy, and in-house expertise in fostering AI adoption. Anticipated citizen needs are also identified as a key external factor driving AI adoption.
Based on these findings, the report offers three policy recommendations. First, it suggests paying attention to AI and digitalisation in leadership programmes, organisational development and strategy building. Second, it recommends broadening in-house expertise on AI, which should include not only technical expertise, but also expertise on ethics, governance, and law. Third, the report advises monitoring (for instance through focus groups and surveys) and exchanging on citizen needs and levels of readiness for digital improvements in government service delivery…(More)”.
